The most common questions about using TAROT. If you don't find your answer here, send it through the refund & issue report form anytime.
Service
What is TAROT?
A web service that combines AI with randomly drawn tarot cards to generate readings for the question you enter. Four modes available: free question, what the other person thinks, monthly outlook, and message from the universe.
Does the AI actually read tarot?
The AI weaves the meaning of randomly drawn cards together with the context of your question to write a natural reading. Card draws use a real random algorithm, but the reading itself is content for entertainment and self-reflection only. For important medical, legal, or financial decisions, always consult a professional.
Do I have to sign in?
You can try a reading without signing in, but these features require an account: topping up stars, unlocking full readings, saving reading history, and the welcome bonus stars.
What do I get when I sign up?
Signing in with Google for the first time grants 3 welcome bonus stars — exactly enough to unlock one full reading, so your first reading is on us.
Stars and Payment
What is a Star?
The digital currency used in TAROT. Unlocking one full reading deducts 3 stars. The first section of every reading is shown for free; the remaining sections require unlocking with stars.
How do I top up stars?
Pick a package on the Charge page and complete payment — stars are credited immediately. Korean payments go through PortOne; international payments through Paddle. Major credit cards and payment wallets are supported.
Is payment secure?
Yes. Payment is handled by PortOne (Korea) or Paddle (international). Card details are processed by the payment provider only — TAROT servers never store card numbers.
How do I use a discount code?
Enter the code in the input at the top of the Charge page and press Apply. Some promotional items (like launch deals) may exclude discount codes.
What is the launch deal?
A limited-quantity launch package. Remaining stock is shown in real time on screen and the item is marked sold out automatically once depleted. The launch deal does not stack with discount codes.
Readings and Unlocking
How does a reading work?
Pick a mode → (if the mode requires it) enter your question → fan out the cards. The AI combines card meanings with your question and streams the reading to you. The first section is shown for free.
Why is only the first section visible?
Unlocking the full reading costs 3 stars. The first section is shown up front so you can check the tone and feel before deciding to pay.
What's the 24-hour unlock window?
After receiving a reading, you have 24 hours to unlock it in full for 3 stars. After 24 hours, that reading is locked and can no longer be opened. The count of unfinished unlocks is visible on your My Page.
Where can I see past readings?
On your My Page — every reading you've received is preserved. Unlocked readings show in full; un-unlocked readings show only the free section.
Do I get charged again to re-read an unlocked reading?
No. Once unlocked, a reading can be re-read on My Page anytime without further star deduction.
Refunds and Account
Can I refund the stars I bought?
If you haven't spent a single star from the package, full refund within 7 days of payment. Spent stars are generally non-refundable due to the nature of digital content, but system errors and material defects are reviewed case by case. See the Refund Policy for details.
How do I request a refund?
Fill out the refund & issue report form. Select request type 'Refund' and include your sign-up email, payment date/amount/package, last 4 digits of the card, and reason. We respond within 3 business days. Refunds are issued only to the original payment card — bank transfers and other methods are not supported.
How do I delete my account?
Submit a request through the refund & issue report form with request type 'Account deletion'. We'll process it within a reasonable window. All star balance and reading history are deleted on close; gratuitous items like welcome bonuses are not refundable.
How is my data handled?
Google sign-in info, your reading questions and outputs, star balance and usage logs are stored on Google Firebase. Your question text is sent to OpenAI for interpretation. Full details: Privacy Policy.
Technical Issues
The reading stopped mid-way.
Could be a dropped connection or slow server response. Refresh the page or check your network and try again. If stars were deducted but the reading didn't complete, report it via the refund & issue report form as 'Issue report' — we'll restore the stars immediately.
Payment went through but my stars didn't arrive.
Confirmation from the payment provider (PortOne / Paddle) can take a moment. If stars still haven't arrived after 5 minutes, send the payment date/amount and last 4 digits of the card via the refund & issue report form. We'll prioritize it.
Google sign-in isn't working.
Check your browser's popup blocker. Incognito mode blocks sign-in in some environments — use a normal window. If it still fails, send your browser and a screenshot via the refund & issue report form.
Does my star balance sync across devices?
Yes. Sign in with the same Google account on any device and your star balance and reading history follow you.
Didn't find your answer? Send it via the refund & issue report form.